Frequently Asked Questions
Order
You can place an order through our website by selecting the desired products and following the checkout process.
Orders can be modified or canceled within a specified timeframe after placement. Please contact our customer service for assistance.
We accept various payment methods, including credit/debit cards and digital wallets. Please check our payment options during checkout.
Yes, once your order is successfully placed, you will receive an email confirmation with your order details.
If you are interested in specific products that are not listed, please contact our customer service team for assistance.
After your order has shipped, you will receive a tracking number via email to monitor its progress.
If you receive an incorrect order, please contact our customer service team immediately, and we will resolve the issue.
No, we don't offer gift cards yet.
Yes, we offer discounts for bulk orders. Please reach out to our special offers page.
If you've forgotten your password, click on the “Forgot Password” link on the login page to reset it.
Shipping and returns
We offer standard and express shipping options. You can select your preferred shipping method at checkout.
Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days.
Yes, we offer international shipping. Please check our shipping policy for more details on costs and delivery times.
We accept returns within 30 days of purchase for unopened and unused products. Please see our return policy for more details.
To initiate a return, please contact our customer service team with your order details, and they will guide you through the process.
Shipping costs are non-refundable, but we will refund the cost of the product if the return is approved.
If your order arrives damaged, please contact our customer service within 48 hours with photos of the damage, and we will assist you.
Yes, we offer exchanges for products. Please contact customer service to facilitate the exchange process.
We offer free shipping on orders over a certain amount. Please check our website for the current promotion.
If you need to change your shipping address, please contact our customer service as soon as possible. Changes can only be made before the order has shipped.
About Nourias
Nourais offers a range of services, including personalized skin consultations, advanced skincare treatments, and body contouring.
Yes, our treatments are tailored to accommodate various skin types and concerns. Our specialists will assess your skin during your consultation.
All treatments are performed by highly trained and certified skin specialists and technicians with extensive knowledge in skin health.
Our personalized consultations help determine the best treatment options based on your unique skin concerns and goals.
Yes, we use only pharmaceutical-grade products to ensure the highest quality care and effective results.
While we strive for the best results, individual outcomes may vary. Our team will discuss expected results during your consultation.
The frequency of treatments depends on your individual goals and the specific services chosen. Our specialists will provide recommendations tailored to you.
Yes, many of our treatments can be combined for enhanced results. Your specialist will advise you on the best approach..
Nourais Clinic is dedicated to providing a luxury experience, expert care, and personalized treatment plans designed to achieve long-lasting results.
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